Support
Last updated: March 6, 2026
How to reach us
If you need help with balancico.app, you can contact us anytime via email:
- Email: hello@balancico.app
Please describe your request as specifically as possible. The more detailed your message is, the faster we can help.
What to include in your message
To help us investigate issues efficiently, the following information is particularly useful:
- a short description of the problem or request
- which feature or area is affected
- exactly what happened and what you expected to happen instead
- when the problem occurred
- your device and operating system
- the app version you are using (if known)
- screenshots or error messages, if available
- whether the problem occurs in multiple groups or only in one specific group
Typical support topics
Among other things, we can assist you with:
- questions about using the app
- problems joining or sharing groups
- confusion regarding calculations or balances
- synchronization issues between devices
- questions about exports, currencies, or premium features
- reports of bugs or unexpected behavior
Response times
We strive to answer support requests as quickly as possible. During peak times, on weekends, or dealing with more complex technical issues, a response might take a little longer.
What support can do for you
We can assist you in using balancico.app, help isolate bugs, explain known issues, and record suggestions for improvement.
Not every case can be resolved immediately. Synchronization issues, platform-specific behavior, or dependencies on third-party services, in particular, may require further analysis.
Privacy in support
When you contact us, we process the information you voluntarily provide in your message exclusively to handle your request and to improve our support. Please only send us the personal data that is truly necessary for clarification.
Tips for bug reports
If you are reporting a bug, it helps immensely if you:
- describe the steps to reproduce the issue,
- let us know if the error happens repeatedly,
- and mention whether it persists after restarting the app or trying on a different device.
Product feedback
General feedback is always welcome. If you want to submit a new idea instead of a support case, it’s best to use the Feature Requests section.